Homelessness Hotline:

COVID-19 + Downtown SA

Dear Downtown San Antonians,

Like you, we have been listening, learning and adapting to the facts surrounding the COVID-19 pandemic. Our colleagues in other cities have been extremely helpful in providing insights and best practices which we are adopting. And, we are working closely with the City and many other partners to stay coordinated, responsive and impactful.

Out of an abundance of caution for the health of our employees and the community in which we live and serve, Centro’s 110 Broadway headquarters went virtual beginning March 12, 2020 and will remain so until facts and circumstances warrant bringing everyone back together. Though our physical office may be closed, we are still open for business and are 100% operational. If you must meet us in person, we will accommodate you using best practices according to the CDC.

Similarly, we have redesigned our Operations office and the way in which all the Ambassadors work in order to minimize any possible exposure or spread, while delivering priority services to you, our residents and visitors. Top of the priority list is cleanliness and safety. In addition to practicing social distancing, we are redirecting many of our staff to clean and disinfect high touch areas such as crosswalk buttons, doorknobs, scooter handles and bus stops. We will do extra cleaning near high risk areas like retirement homes and hospitals. We are also going to power wash sidewalks in high trafficked areas with additional bleach.

We will continue to monitor the situation and keep you informed of any new developments which affect the Centro PID and our broader downtown community. With all our hearts and positive wishes, we wish all of you the best during these uncertain and trying times. We appreciate your partnership, and we want to affirm our allegiance to you. If you need anything or have recommendations of how we can do better, please do not hesitate to reach out by phone or email as you normally would.


Matt Brown

Covid-19 Resources

Center for Disease Control

The purpose of the Coronavirus Self-Checker is to help you make decisions about seeking appropriate medical care. This system is not intended for the diagnosis or treatment of disease or other conditions, including COVID-19.


The most comprehensive small business assistance network in the US.

Interim Guidance for Businesses and Employers

Guidance Letter for Businesses

Resources for Artists + Arts Organizations

Supporting our Entrepreneurial Community

Provides small business lending to those who do not have access to capital from typical lenders, such as traditional banks.

The San Antonio Area Foundation helps donors achieve their charitable goals for the greater benefit of the community.

SA Chamber Corona Virus Rapid Response

Employer Questions, Unemployment Questions, Job Seekers

Coronavirus Response Toolkit

Disaster Assistance Response for COVID-19

One-on-one Confidential Consulting

Local Business + Employee Resources

We've collected some resources for our service industry and Main Street businesses, including how you can help support them.

Download your own Posters!

Protect Yourself and Our Community From COVID-19

Residents Resources

Opt-in for the latest local updates on COVID-19 or access local resources below:

Download the  Ready South Texas app: iTunes or Google Play

Text COSAGOV to 55000 to receive SMS updates 

Follow on Twitter: @SAMetroHealth and @COSAGov

Neighbors Experiencing Homelessness

Homeless Food Resources:

Download List

Text the word ‘safe‘ to 4HELP (44357)​​

Roy Maas Youth Alternatives 24/7 Hotline for Youth: 210-340-8090​​

National Call Center for Homeless Veterans: 1-877-424-3838

Experiences + Wellness

How you Can Help

United Way

San Antonio Food Bank

Nonprofit Support

The Non-Profit Council is hosting the Big Give Emergency Relief platform to support non-profits. Please donate here >>

The City partnered with the San Antonio Area Foundation and is accepting donations to the City’s Risk Mitigation Fund that support individuals and families that need assistance with rent and other housing expenses. To donate please email COVID19@saafdn.org.

Please specify in the email that you are interested in donating to the City’s Risk Mitigation Fund.

The City is accepting donations only from commercial enterprises of unopened cleaning supplies to include hand sanitizer, sanitizing wipes, nitrile gloves, and bleach. These supplies will support our first responders and public facing services.

To donate please email covid.cleaningsupplies@sanantonio.gov.

US Interagency Council on Homelessness

Coordinate and catalyze the federal response to homelessness, working in close partnership with senior leaders across our 19 federal member agencies.

National Health Care for the Homeless Council

The premier national organization working at the nexus of homelessness and health care.

Centro Homeless Outreach Donations

Centro San Antonio is requesting the help of all San Antonians to support an initiative to feed our Downtown homeless and transient population during COVID-19.

Centro San Antonio Covid-19 Response Timeline

March 12, 2020
March 14, 2020
March 16, 2020
March 17, 2020
March 21, 2020​
March 25, 2020
March 26, 2020
March 28, 2020
April 6, 2020
April 7, 2020
April 14, 2020
April 20, 2020
April 22, 2020
April 27, 2020
May 1, 2020
May 11, 2020

Centro San Antonio Ambassadors

All PSRs moved to cleaning, with protocols increased to ensure all hard surfaces and high-touch areas disinfected and cleaned multiple times daily​

Outreach Amabassadors

  • Provided social distancing support to the Alamo
  • Preparation begins for expanding and modifying homeless outreach.

Centro HQ team starts working remote

Downtown Collaboration Team

First call with the DCT to share and discuss latest plans and strategies for managing through health and financial crisis, with an extra focus on “reopening” downtown as beginning of recovery and renewed growth over time. By extension, this may relate to other regional business centers.

COVID-19 webpage goes live

  • Communications pivot to safety and small business support

Expand Social Media Channels

Additional communication channels including Facebook, LinkedIn, and forum goes live​


Centro began raising funds to support homeless & small business initiatives

  • Homelessness: raised $3,000

Haven for Hope Closes to New Clients

Safety precautions taken to minimize the spread of COVID-19

Getting Safer + Cleaner

  • Nighttime surveillance added to increase safety & security​
  • All pressure washing conducted during the day to increase efficiency, safety, and completeness​
  • Outreach Ambassadors, in coordination with Corazon Ministries, deliver meals and provide hygiene kits to homeless.
  • Deep cleaning gum spot removal begins
  • Ambassadors deemed essential services

Texas PIDs / BIDs

To share and discuss latest plans and strategies that are working around Texas​

Outreach Ambassadors

Outreach Ambassadors, in coordination with Corazon Ministries, City of San Antonio DHS and other partners deliver meals & services to San Fernando HUB

Sí Se Puede Launch

Sí Se Puede billboards live around the city displaying a message of hope. San Antonians to create their own versions of Sí Se Puede on social media outlets ​


Small Business Support

  • Main Street business webpage live
  • Ambassadors getting daily info on small businesses
  • Coordination with Visit SA
  • Regular communications connecting small businesses to resources
  • Daily communications to promote curbside, take-out and other open businesses


Live discussion nation wide with other IDA member chief executives PIDs

Small Business Bingo

  • Encourages community to eat local
  • Incentivize participation while supporting local restaurants

Outreach Ambassadors

Outreach teaming with FEMA shelter connect clients to services and permanent supportive housing

Contact Centro

Do you have questions for our team, or would you like to send a message to our hard-working Ambassadors? You can reach us through a form below.

Questions + Comments

Letters to Downtown

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