DOWNTOWN, CONNECTED - CENTRO LAUNCHES NEW REAL TIME REPORTING APP
SAN ANTONIO - As Downtown San Antonio continues to grow with new developments, rising residential density, and increasing visitor activity, Centro San Antonio is introducing a new tool designed to strengthen the overall downtown experience.
Centro San Antonio has partnered with ELERTS Corp. to pilot the “See Say” platform, a real-time reporting app that allows downtown stakeholders to quickly report non-emergency concerns directly to Centro Ambassador headquarters.
The cloud-based platform gives users the ability to submit reports through their mobile device regarding issues such as graffiti, trash, maintenance concerns, safety observations, or quality-of-life needs. Users can provide details including location, time, photos, and descriptions, allowing Centro’s dispatch team to quickly assess and deploy Ambassador or Crisis Response teams in real time.
The pilot program reflects Centro’s continued investment in innovative solutions that support a cleaner, safer, and more connected downtown experience.
“Downtown San Antonio is evolving rapidly, and as more people live, work, and spend time downtown, it’s important that we continue evolving the tools and services that support that growth,” said Trish DeBerry, President and CEO of Centro San Antonio. “This platform creates a direct line of communication between the community and the teams actively working downtown every day. It gives people confidence that concerns can be reported easily and addressed quickly.”
The See Say platform was selected following recommendations and success stories from peer Public Improvement Districts across the country, including Downtown Dallas, where similar reporting technology has seen strong community engagement and operational success. The platform is also utilized in major airports and public transit agencies across the country.
Early results from Centro’s pilot phase have already demonstrated encouraging outcomes. During the initial two-month testing window, usage among participating stakeholders doubled, while average response and closure times have remained just over three minutes from dispatch to resolution.
The current pilot group includes downtown property owners, leadership from the San Antonio Police Department, City of San Antonio staff and leadership, and homeless services agencies, all of whom have been actively testing the platform over the past two months. An additional pilot phase is now underway as Centro continues refining workflows, evaluating operational data, and gathering user feedback ahead of a broader public rollout anticipated by Fall 2026.
In addition to improving operational response times, Centro says the platform is helping establish a more centralized and coordinated approach to downtown stewardship.
“This is about making sure people know there is a team actively here to support the downtown experience,” DeBerry added. “We’ve listened closely to community feedback and understand that people want visible, real-time ways to connect with help when needed. This platform helps bridge that gap.”
Powered by Centro’s Ambassador and Crisis Response teams, the See Say platform adds another layer to the organization’s ongoing efforts to maintain a vibrant, welcoming, and well-supported downtown environment for residents, workers, and visitors alike.